ConfigMgr Update stuck in installing state

By | July 1, 2020

Problem: A ConfigMgr update is stuck in installing state, Status doesn’t show any entries.

CMUpgrade.log contains the following entries:

ERROR: Failed to start Site Component Manager GetLastError=1115 CONFIGURATION_MANAGER_UPDATE 7/1/2020 2:10:36 AM 5008 (0x1390)
INFO: SQL Connection succeeded. Connection: SMS ACCESS, Type: Secure CONFIGURATION_MANAGER_UPDATE 7/1/2020 2:10:36 AM 5008 (0x1390)
Turned on activation for service broker queue CONFIGURATION_MANAGER_UPDATE 7/1/2020 2:10:36 AM 5008 (0x1390)
Failed to apply update changes 0x87d20b15 CONFIGURATION_MANAGER_UPDATE 7/1/2020 2:10:36 AM 5008 (0x1390)
INFO: SQL Connection succeeded. Connection: SMS ACCESS, Type: Secure CONFIGURATION_MANAGER_UPDATE 7/1/2020 2:10:36 AM 5008 (0x1390)
Error information persisted in the database. CONFIGURATION_MANAGER_UPDATE 7/1/2020 2:10:36 AM 5008 (0x1390)
ERROR: Failed to process configuration manager update. CONFIGURATION_MANAGER_UPDATE 7/1/2020 2:10:36 AM 5008 (0x1390)

Solution: Error 1115 indicates that a system shutdown is in progress. Restart the server. Afterwards, check the status, it should be failed. Right-click the message line and select Retry installation.

Mind that this is a quite pleasant case of an update that got stuck. In cases where database modifications are required it is recommended to open a support case.

Links:

Understand and troubleshoot Updates and Servicing in Configuration Manager:

https://support.microsoft.com/en-us/help/4490424/understand-and-troubleshoot-updates-and-servicing-in-configmgr

Update Reset Tool: https://docs.microsoft.com/en-us/mem/configmgr/core/servers/manage/update-reset-tool

 

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